Frequently Asked Questions

1350 John Tyler Hwy, 

Williamsburg, VA 23185

You'll enjoy a tent like none you’ve ever seen before! 

The inside of your tent will include:

• Floor
• Rugs
• Beds
• Lamps
• Bed linens 
• Chairs
• Heating & A/C unit (depending on the weather)
• Electricity outlets for charging your device
• Keurig coffee maker with (4) K-Cup pods & (2) Timberline Glamping coffee mugs (available for purchase)
• Mini fridge

The outside of your tent will have:

• A large gravel site
• (2) Hammocks
• Charcoal grill with cooking grate
• Wood fire pit
• Picnic table
• String lights

• Clothing
• Towels (Beach Towels & Bath Towels)
• Shampoo, Conditioner and body wash will be provided in the tents with ensuite bathrooms
• Lighters or Matches (if you plan on having a fire)
• Food and anything needed for food preparation (including but not limited to: paper plates, utensils, grilling equipment, paper towels, cooler with ice, pots and pans) 
• Drinks / drinking water (We supply four Timberline Glamping Co. coffee pods)
• Your favorite people
• Flashlights or lanterns for any walks away from the site
• Firewood and fire starters (Both Firewood and Firestarter can be added on to your stay and be waiting for you when you arrive to your site)
• Sunscreen
• A good book
• Your favorite family game or a deck of cards
• Hiking shoes

You may check in to your glamp site at 3pm. Check out time is 10:00am.

We have a wonderful bathhouse with restrooms, showers and laundry just a very short walk from our sites (maintained by the staff at the park)

INDIVIDUAL RESERVATION POLICIES

Cancellation policy without insurance for individual reservations:

We offer a 95% refund of your total reservation if cancelled prior to (14) days to the date of your check-in.

Reservations are non-refundable or transferable to a new date after 14 days prior to the date of your check in. You can instead gift your standing reservation to a friend or family member.

All cancellations must be submitted in writing via email to williamsburg@tlglamping.com. Phone cancellations will not be accepted.

If Timberline Glamping Travel Insurance is not purchased, we do not cancel and refund reservations due to rain, thunderstorms, or illnesses.

Timberline Glamping Co. has multiple locations, each one owned and operated on separate booking systems, so it is not as simple as moving a reservation at the click of a button. If you would like to move your reservation to a new property just write us and let us know. There will be a 5% fee assessed to move your reservation. 

Low-cost cancellation policy and what it covers for individual reservations:

We recommend protecting your trip at the time of your booking by adding Timberline Glamping Travel Insurance. 

Timberline Glamping Travel Insurance protects your trip in case of inclement weather or any illnesses that might arise. 

You may add Timberline Glamping Travel Insurance later as long as it is still more than (14) days from your reservation. To add it on, send us an email: williamsburg@tlglamping.com

The Fine Print for Timberline Glamping Travel Insurance for individual reservations:

Must Cancel or Move reservation prior to 3pm two days before your reservation for a full refund (minus the cost of the Cancellation Insurance). 

If you cancel within 48 hours (After 3pm the two days before your stay), you forfeit your deposit only. 

Must Have One Policy Per Accommodation

Non-Refundable

Must be added 14 days prior to your check-in date or added at the time of your reservation.

Not Available for Group Reservations 

GROUP RESERVATION POLICIES

A minimum of (5) Sites must be booked to qualify as a “Group Reservation.” 

Booking a Group Reservation on a weekend or holiday requires at least a (2) night minimum

Travel Insurance is not available for Group Reservations.

Cancellations or date changes must be requested via email (30) days prior to check in or the entire reservation fee will be charged. williamsburg@tlglamping.com

Group reservation deposits are non-refundable.INDIVIDUAL RESERVATION POLICIES

* All reservations for Friday and Saturday nights for Auburn home football games may be gifted to a friend or family member but are non-refundable, non-cancellable, non transferable and are not covered by Timberline Glamping Insurance

Cancellation policy without insurance for individual reservations:

• We offer a 95% refund of your total reservation if cancelled prior to (14) days to the date of your check-in.
• Reservations are non-refundable or transferable to a new date after 14 days prior to the date of your check in. You can instead gift your standing reservation to a friend or family member.
• All cancellations must be submitted in writing via email to auburn@tlglamping.com. Phone cancellations will not be accepted.
• If Timberline Glamping Travel Insurance is not purchased, we do not cancel and refund reservations due to rain, thunderstorms, or illnesses.

Low-cost cancellation policy and what it covers for individual reservations:

• We recommend protecting your trip at the time of your booking by adding Timberline Glamping Travel Insurance. 
• Timberline Glamping Travel Insurance protects your trip in case of inclement weather or any illnesses that might arise. 
• You may add Timberline Glamping Travel Insurance later as long as it is still more than (14) days from your reservation. To add it on, send us an email: auburn@tlglamping.com

The Fine Print for Timberline Glamping Travel Insurance for individual reservations:

• Must Cancel or Move reservation prior to 3pm two days before your reservation for a full refund (minus the cost of the Cancellation Insurance). 
• If you cancel within 48 hours (After 3pm the two days before your stay), you forfeit your deposit only. 
• Must Have One Policy Per Accommodation
• Non-Refundable
• Must be added 14 days prior to your check-in date or added at the time of your reservation.
• Not Available for Group Reservations 
• Not available for Fri and Sat nights for Auburn home football games

GROUP RESERVATION POLICIES

• A minimum of (5) Sites must be booked to qualify as a “Group Reservation.” 
• Booking a Group Reservation on a weekend or holiday requires at least a (2) night minimum
• Travel Insurance is not available for Group Reservations.
• Cancellations or date changes must be requested via email (30) days prior to check in or the entire reservation fee will be charged. auburn@tlglamping.com
• Group reservation deposits are non-refundable.
• All group reservations for Auburn football home games are non-refundable, non-cancellable and non-transferable

We find it is better to properly set the expectations for everyone before they come Glamping. You will have a very comfortable bed with proper linens. You will have places to sit, places to eat, and places to charge your phone. You will still be able to wake up and have a fresh cup of coffee from a Kuerig Coffee Maker.

We do provide heaters in the winter and air conditioners in the summer, but remember this is a tent with a canvas exterior. The heating and cooling will be just enough to take the edge off, but will not have the same effect of a home. In the summer months, we recommend keeping the doors and windows closed during the day and the canvas doors open at night to let the summer breeze in. In colder weather, it is imporant to bring warm clothing.

Most Importantly, you will have a chance to re-imagine the world around you as you make special memories with family and friends.

We love our furry Glampers! Just add the pet fee for each pet in the add on section at check out or send us an email letting us know ahead of time and we will get that added.

We just ask that you do not leave your pet alone in the tents at any time unless properly crated. You are financially responsible for any damage that is done to our accomodations by your pets.

Sometimes it rains. All of our tents are waterproof and have additional rain guards to ensure you still have an enjoyable experience. In fact, we have been told by guests that experiencing rain in our glamping tents is a great experience.

We do not cancel reservations due to rain, thunderstorms, or illnesses.

We do recommend protecting your trip at the time of your booking with Timberline Glamping Travel Insurance in case of inclement weather or any illnesses that might arise. We do not cancel reservations due to rain, thunderstorms, or illnesses. Adding TLG Travel Insurance is easy, just select it as an add-on when making your reservation. You can also add it later as long as it is still more than 14 days from your reservation. If something comes up, there are no long forms to fill out...just send us an email. The Fine Print: Must Cancel or Move reservation prior to 3pm the day before your reservation for a full refund. If you cancel within 24 hours (After 3pm the day before your stay), you forfeit your deposit. Must Have One Policy Per Accommodation Non-Refundable. Not available for Auburn home football games or group reservations.

Yes you can, you can take any of the items sold in our online store home with you and we will charge the card on file. You can also just give us a call or send us a text of the items that you like and we deliver them to your glampsite. When in doubt just give us a call.

We do have a lost and found, any item that is left behind will be placed in Lost & Found and remain there for 14 days. On the 15th day, any item left behind will be taken to our local donation center. If you left something behind, we are happy to mail the item back to you and charge the card on file for shipping and packaging (if needed).